I am a merchant shipping a package

Package Tracking

• Passport Awaiting Item
• Where is my order?
• Can I update or change a customer address?
• How to Subscribe to Tracking Updates
• Reasons for Shipment Delays Past Estimated Delivery Dates

Customs, Duties & Taxes

• What If a Customer Gets Charged the Wrong Amount in Duties and Taxes?
• What are the Duty and Tax Rules for Each Country?
• Why Was My Customer Charged Duties on a DDP Shipment?

Passport's Shipping Portal

• How to create a return label from the Passport Portal
• What is the Shipping Intelligence page?

Shipping Operations

• Can I ship DDP to a Post Office Box?
• Which countries does Passport ship to?
• Last-Mile Carriers Used by Passport
• Will Shipments Marked "Return to Sender" Be Returned to My Warehouse?
• Limitations on Passport Shipments
• How can I check what average transit times are for certain countries?

See all 8 articles

Billing

• What is a Deferment Fee?
• Why Do I Get Charged a Different Shipping Rate Than What the Customer Paid Me in Shopify?

Technology & Customization

• TMS/WMS Systems Passport Can Integrate With
• How to customize my shipping email notifications
• How to integrate your Rebuy widget into your Passport tracking page
• Branded Tracking Page Editor
• Can I build in advanced shipping rules?
• Can I Set Flat-Rate Shipping by Weight?

See all 9 articles

Insurance with XCover

• How to enable Passport Shipping Protection from the Portal
• How to file an insurance claim
• How to disable Passport Shipping Protection from the Portal

Overview

• I want to use Passport Shipping to ship internationally
• What is Passport Global?
• What is Landed Cost?
• DDP/DDU Overview
• Does Your Support Team Handle All International Requests?