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  1. Passport Shipping
  2. I am receiving a package

I am receiving a package

"End-Customers" are defined as those that have placed orders through our Partner Brands' websites and are recipients of the shipment

Shipping & Delivery

  • Can I add or remove an item from my order?
  • Can you deliver to a location that is different than what is on the shipping label?
  • Can I change my delivery country
  • How much will it cost to ship to my location?
  • How long does it take to deliver to my location?
  • Can I change my delivery address?
See all 8 articles

Customs, Duties & Taxes

  • Can I get a full refund on the duties and taxes that I paid?
  • I prepaid my duties and taxes but I'm being charged more
  • Can I prepay my duties and taxes?
  • My package is stuck in customs
  • How much duties and taxes will I have to pay?
  • Do I need to pay Duties and Taxes?

Package Tracking

  • How do I read my tracking page?
  • How long will it take to receive my package?
  • How do I cancel my order?

Where is my package?

  • What does it mean if Passport can't find my tracking number/page?
  • Why hasn't my order been shipped yet?
  • My package says it's delivered, but I don't have it
  • Where is my tracking page?
  • My package is late!
  • Why has my tracking stopped?
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