Passport's Customer Support Team is happy to handle all international logistics questions. We are also flexible and willing to work with you to find a balance that matches your needs and your individual support model.
Our Partner support team is here to assist you and your team with inquiries, and our End Customer support team will assist any of your customers with package-related questions!
Some examples of issues that we are able to provide assistance with:
- Parcel Tracking Questions
- Duty and Tax Questions
- Investigating Customs Holds
- Please reach out with any questions you may have! We will do our best to get it answered to make sure we loop in the right team.
- Any questions from your team can be directed to partners@passportshipping.com
Inquiries that will be redirected to your team:
- Product-Related Inquiries
- Refund Requests
- Return Requests
- Billing Discrepancies
- Lost Packages
- Packages Marked "Return to Sender"
Special Handling of Lost Packages and "Return to Sender" Packages:
- Customer Inquiries: Your team will handle direct customer interactions for issues like issuing refunds, reshipping orders, etc.
- Collaborative Investigation: Our team will work with your team, separate from the customer, to investigate the issue. This includes providing information regarding insurance claims (if applicable) and finding a resolution together.
Our team is looking forward to working with you! Please feel free to reach out via email or by using our chatbot.
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