My package says it's delivered, but I don't have it

Packages marked as delivered typically turn up within the next 2-3 business days.

If you have yet to receive a package that was marked as Delivered on the tracking page, there is a possibility that the delivery driver left the package out of plain sight for safety (if it doesn't require a signature).

In situations like this, we recommend the following:

• Check all exterior doors or any place where the package could be placed (e.g. behind a plant)
• Ask your neighbors if they might have received the package
• Reach out directly to the last mile carrier (e.g., Australia Post, Canada Post) to see if they have additional information about the placement of the delivery

The last mile carrier tracking information can be found under the Estimated Delivery Date section on the Passport Tracking Page.

If you are still unable to locate your package, please get in touch with us or the merchant for more assistance