Why is my package late?

Passport does everything possible to ensure that your package will arrive by the provided estimated delivery date; however, delays can still happen. In most cases, if your package is running behind, it is likely that it is still making its way to your delivery address. Some common reasons for delays can be found below:

1. Order Processing Time

• Business Hours: If you placed your order outside of regular business hours or during weekends, the retailer may take a business day or two to process your order. If you have any questions regarding how long it will take for your retailer to process your order, we advise reaching out to them directly.

2. Transit to Airport

• Travel Time: After processing, your package must reach the airport for outbound transportation. Due to the vast expanse of the United States, this transit can take a day or two, occasionally three. We employ trucks to ensure this process is as efficient as possible.

3. Impact of National Holidays

• Holidays: Delivery schedules can be affected by national holidays in both the United States and your home country.

4. Weather Conditions

• Weather Events: Unpredictable weather events, such as fires, storms, etc., can disrupt delivery operations.

5. Customs Procedures

• Customs Clearance: Customs clearance procedures vary by country and can influence delivery timelines significantly.

What to do:

• Monitor the Tracking Page: Keep an eye on your tracking page provided by Passport. Once the package has cleared customs, you will also have access to updates from the local carrier's tracking page. You can access your local carrier's tracking page via the Passport tracking page by clicking the tracking ID on the left side of the page under the estimated delivery date.

• Check Service Alerts: We advise checking our Service Alerts page, which may include information specific to your country that can explain why your shipment is delayed.

By understanding these factors and taking the recommended steps, you can stay informed about your package’s status. If you need further assistance or have any other questions regarding your package, feel free to reach out to our support team! We are happy to help.