How do I contact Passport Support?

If you can't find what you’re looking for in the Knowledge Center, contact our support team—we’re happy to help!

How to Contact Passport:

You can use our 'Get Help' button!

• • Click the “Get Help” button in the bottom right corner of the screen to chat with Boxxi, our support assistant.
  • Select Your Role: Choose whether you are a merchant (shipping a package) or a customer (receiving a package).
  • Describe Your Issue: Let us know how we can assist you.

 Reach out to us via email!

• • • If you are a merchant, you can reach out to partners@passportshipping.com.
    • If you are a customer, please reach out to help@passportshipping.com.

Chat hours of operation:

• Customers: Monday - Friday, 2am - 8pm EST 
• Partners: Monday - Friday, 8am - 8pm EST

Whether you need help through our Live Chat Support or via email, our support team is here to assist. Don't hesitate to reach out!

**Passport does not offer phone support at this time. Chat and email support are the best channels to reach out to for assistance.**