Can I update or change my address?

We do understand that at times, there may need to be a change or an update to your delivery address. At this time, we are unable to alter or update any addresses once your retailer has printed the label for your package. This policy is in place to ensure the security and efficiency of our delivery process.

Reasons for Address Change Restrictions

1. Security Measures:

   • Protecting your personal information and package confidentiality.
   • Preventing unauthorized access to delivery details.

2. Operational Efficiency:

   • Ensuring smooth and timely delivery.
   • Preventing delivery delays.

3. Fraud Prevention:

   • Mitigating risks associated with fraudulent activities.
   • Providing a reliable service and ensuring orders get accurately delivered.

What to Do If You Need to Change the Delivery Address

1. Early Notification

• Contact the Merchant: Contact the merchant as early as possible to see if the option to update the address is available. If you already have access to your Passport tracking page, an address update is unlikely.

2. Contact the Local Carrier

• Monitor Your Tracking Page: Keep an eye on your Passport tracking page.
• Local Carrier Contact: Once the carrier has received the parcel from customs, contact them for further information about address updates.

3. Recipient Communication

• Communicate with the Recipient: If the parcel is being sent to someone other than yourself, contact the recipient to see if they can make arrangements to accept the delivery at the originally specified address.

If you need further assistance or have any further questions regarding address updates, please let our customer support team know. We are more than happy to assist and provide more details on your order.