Can I change my delivery address?

Whether you've moved, realized you made a mistake, or simply want your package delivered to a different location, you may find yourself asking, "Can I change my delivery address?" In this guide, we'll explore whether and how you can update the delivery address for an international shipment.

Can You Change the Delivery Address?

Whether you can change the delivery address for an international package depends on several factors:

• Shipping status: If your package hasn't been shipped yet, you may be able to update the delivery address. Once the package is in transit, however, it becomes more difficult and sometimes impossible to change the address.

• Courier policies: Each courier has different policies regarding address changes. Some may allow it, often for a fee, while others may not offer this option at all.

• Customs considerations: For international shipments, changing the delivery address, especially to a different country, can complicate customs clearance and may not be allowed.

How to Change the Delivery Address

If you need to change the delivery address for your package, here are the general steps to follow:

1. Contact the seller or online store: If your package hasn't been shipped yet, contact the seller as soon as possible to request the change.

2. Contact Passport: If your package hasn't been shipped yet, reach out to our Customer Experience Team and we can help determine whether the information can be updated.

3. Request redelivery: If the package is undeliverable at the original address, it might be returned to a local depot. You might be able to request redelivery to a new address.

Key Considerations

1. Timing is crucial: The sooner you request the change, the more likely it is you'll be successful. As soon as you know a change is needed, contact the seller or the courier service.

2. Fees: Changing the delivery address, especially when the package is in transit, may incur additional fees.

3. Delays: Changing the delivery address can delay the delivery of your package, as it might need to be rerouted.

4. Security: For security reasons, many couriers have strict policies about changing delivery addresses. Be prepared to verify your identity and provide proof of the new address.

Conclusion

While changing the delivery address for an international package can be complicated, it's sometimes possible. Reach out to the seller or Passport as soon as you know a change is needed, be prepared to pay additional fees, and be patient, as the process can result in delivery delays. If a change isn't possible, try to arrange for the package to be received at the original address or contact the last-mile carrier to ask for it to be held at a local depot for pickup.