I Prepaid My Duties and Taxes but I'm Being Charged More!

If you prepaid your duties and taxes at checkout, you should not have to pay any further fees. Here’s what to do if you receive additional payment requests:

IMPORTANT: Beware of Text Messages and Emails Requesting Additional Payment

1. Do Not Open Suspicious Links:

   • If you prepaid your duties and taxes and received a text message or email asking for additional payment, do NOT open the link.
     
     

2. Contact Customer Experience Team:

   • Reach out to our Customer Experience Team immediately. We will investigate to determine if the message is legitimate.

Steps to Take

1. Unpaid Invoice for Additional Charges:

   • If you have not paid the invoice for additional charges, please do not pay it. We will resolve the issue directly with our shipping partners.
     
     

2. Paid Invoice for Additional Charges:

   • If you have already paid the invoice and the request for payment was legitimate, please send us a copy of the receipt.
   • We will work with your merchant to get a refund issued.

For any further questions or assistance, please contact our Customer Experience Team. Your satisfaction and security are our top priorities.