What are some limitations on Passport shipments?

As Passport specializes in B2C rather than B2B shipments, we have an item limit of 35 unique line items per shipment and a shipment value limit of $2,500 USD. Anything over this amount is classified as a B2B shipment and must follow a separate customs clearance process.

There are caveats to those limitations that are determined by the destination country's customs regulations. For example, Australia considers any import over $1,000 USD to be a possible B2B shipment and will require additional inspections, clearance forms, etc. There are also limitations on the kinds of products each country will allow to be imported into the country. 

!!! IMPORTANT !!!

These restrictions and prohibitions are set by the destination country's customs regulations and are not within Passport's control. With that, Passport can not be held liable and refunds/credits will not be issued for shipments that are held in customs and/or abandoned, destroyed, or otherwise confiscated due to these customs regulations.

If a shipment is deemed commercial by customs, there is a high likelihood that your package will be returned to you as B2B clearance is outside of Passport's standard capabilities. In the event that a clearance does occur — a POA (Power of Attorney) and your CBN (Canadian Business Number) are required in order to process the clearance. Additionally, a $100 per parcel clearance fee will be associated with this process exception.

We recommend that you contact our Customer Experience Team before any shipments are fulfilled to determine whether your product is restricted or prohibited or if the product value is within range of a B2C shipment in the destination country. if you would like more information on country-specific limitations, restrictions, and prohibitions.