We are limited to sending 35 unique line items per shipment and orders with values under $2,500 USD to all countries. This is due to Passport specializing in brand-to-consumer (B2C) business rather than brand-to-brand (B2B). Any parcel valued over $2,500 USD or with more than 35 unique line items is classified as B2B and follows a separate customs clearance process.
The destination country's customs regulations determine caveats to those limitations. For example, Australian imports over $1,000 AUD will require formal clearance, additional fees, inspections, clearance forms, and a longer delivery time. There are also limitations on the kinds of products each country will allow to be imported into the country based on the item's HS code classification.
Shipments deemed as "commercial" by customs are likely to be returned as B2B clearance is outside of Passport's standard capabilities. For example, a POA (Power of Attorney) and your CBN (Canadian Business Number) are required to process a parcel if a clearance does occur in Canada. A $100 USD per parcel clearance fee will also be associated with this process exception. Required documents and fees will vary based on the destination country.
The destination country's customs regulations set these restrictions and prohibitions and are not within Passport's control. With that, Passport cannot be held liable. Refunds or credits will not be issued for customs-held shipments, abandoned, destroyed, or otherwise confiscated due to customs regulations.
We recommend you contact our Customer Experience team before shipments are fulfilled to determine whether they may be restricted or prohibited or if the product value is within range of what is allowed for brand-to-consumer shipments in the destination country.